Three Steps To Returning Goods

Request for a returns number

Email info@truesignage.co.uk to request your returns number

Pack the item(s) you wish to return and label the box clearly with the return number

Pack the item(s) in their original packaging securely

Send the products to our returns shipping address

The items must be returned with a courier company that allows tracking capability

Report Any Faulty Item Within 14 Days Of Receipt

 

Any faulty items must be reported back within 14 days of receipt. Once the faulty item has been returned, we will send out a replacement product to you.

If you are unsatisfied and decline the replacement item. a restocking fee of between 10-25% will be issued to you.

If a replacement is not available, we will issue you a full refund via your original payment method.

Faulty Item Not Reported Within 14 Days After Receipt

 

If you want to report a faulty item but have ran over the 14 day period, you will need to directly contact the manufacturer to receive a warranty repair.

Damaged In Transit

 

If any items are damaged in transit, you will need to report it to us within 3 days of receipt. The damaged items will be collected in the warehouse, a replacement product will be sent out to you.

If you are unsatisfied and decline the replacement item then there will be a restocking fee of between 10-25%.

If a replacement is not available, we will issue you a refund via your original payment method.

Accidental Order Or Change Of Mind

 

If you have accidently ordered an item or have changed your mind, the items can only be returned to us at our discretion. These returns need to be placed within 5 business days of the item receipt.

On these returns there will be a restocking fee of between 10-25%.

The items returned must be untouched and sealed in the correct packaging. In this case you will be responsible for returning the item, with organising and paying via a courier service with tracking. The items will be reviewed when returned to us.

A credit will be issued, which is less then the restocking fee.